Runtriz | Frequently Asked Questions

At what point do trigger/email notifications go out?

Email notifications are configurable by property and can be adjusted to any length...

Can a staff member respond to a request through a Request Alert?

No, the staff member needs to actually open the request in the Portal...

How do I set up running routes?

Set up custom walking, running and biking routes for your guests to explore...

How do I upload a file to an item?

In order to upload a file such as a PDF document, you must select the item you...

What is a group code?

A group code is a unique code that meeting delegates will be required to...

How do I set up Request Alerts (email notifications)?

Set up email notifications to alert your staff when a guest has submitted a request...

Why am I not receiving an email when a guest submits a request?

Hotel staff member is having trouble receiving an email notification...

If my staff doesn't have an email how can I create an account for...

Unable to create an account because staff member does not have an email address...

I can't create a user because the email or username already exist...

Unable to create a user because an error pops up...

I can't log in to the Runtriz portal

Trouble with logging into the Runtriz portal...

I keep getting logged out of the portal.

The portal is designed to keep any user logged in indefinitely as long...

Our guest is having trouble logging in to the app

If your guest is having difficulty logging into the app...

How do you change a user's password?

Go to the Staff Management tab on the left-hand menu and select...

I forgot my password!

For standard users setup without a valid email address (most likely RMS u...

Which browsers best support the Runtriz platform?

Here's a list of browsers that work with our system...

There is no content when I navigate to the CMS

This means that the Department and/or Team you are assigned to does not...

How can I see the changes I made to the CMS?

Select the blue "View in app" text under the category or...

How do I make a question required for guests to answer?

Question requirements can only be adjusted for each Question Option...

Will the RMS run on any device like a phone?

Yes, staff can access the RMS from any internet enabled-device such as...

Our guests are not receiving any text messages from the hotel.

If your guests have entered a valid number but do not receive any...

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