• search
  • Browse by Topic
  • play_circle_filled Getting Started
  • forum Frequently Asked Questions
  • person_pin Staff Management System
  • add_alert Request Management System (RMS)
  • web Content Management System (CMS)
  • show_chart Dashboard & Analytics
  • assignment Meeting & Event Planning (M&E)
  • today For Hotel Event Coordinators
  • local_dining For Room Service Managers
  • supervisor_account For Front Desk & Concierge Staff
  • Contact Us
menu REQUEST MANAGEMENT SYSTEM (RMS)


  • How to Manage Requests

    The Request Management System shows you requests that have been made by guests.

  • How to Set Up Messaging Templates

    Set up messaging templates to reply to guests.

  • How to Use the Messaging Tool

    Learn how to send messages to guests through request tickets.

  • Guest Channel

    Guest Channel informs you and your staff how guests will be receiving the two-way chat notifications from the property.

  • How to Use SendApp, the Runtriz Referral Tool

    Learn how to send guests a link to the app through the referral tool.