Why am I not receiving an email when a guest submits a request?

If you're having trouble with email notifications when a guest submits a request, please review the following:

• Make sure your email address is spelled correctly in Staff Alerts.

• Confirm that your email is checked off for the appropriate team and Alert in Staff Alerts.

• Check your email's spam folder.

Additional info can be found in Staff Alerts

If you are still having issues after reviewing the above items, contact us at [email protected] and please include as much detail as possible.