Runtriz Getting Started Guide


Introduction

Welcome the to Runtriz Platform! This page is a brief introduction of the Platform to new users. Once you proceed to the next page, you will be guided through 3 main sections to help you learn about your app's available Content, Operations and Marketing features.

About the Runtriz Product

The Runtriz product is comprised of two major solutions, the Guest App and Portal, both of which can be used through any web-enabled device. Our responsive technology accommodates both staff and guests who are always on.

The Guest App

The Guest App is the guest services solution available to your guests before, during and after their stay. Guests can easily access your property's app with a simple link. The opportunities to impress your guests are endless! See Available Guest Features below.

The Runtriz Portal App

The Runtriz Portal is best described as the mastermind behind the Guest App. It allows you, along with other Users, to manage all of the Guest App's content and operations.

Guest Features & Hotel Benefits

The Runtriz product is comprised of two major solutions, the Guest App and Portal, both of which can be used through any web-enabled device. Our responsive technology accommodates both staff and guests who are always on.

GUEST FEATURES

Depending on your purchase package, guests may request any of the following while using your app:

Guest Services Check-in/out, mobile key, order room service, room upgrades, extra amenities, open requests, submit feedback and more!

Other Features Browse local recommendations, book local attractions, call an Uber, explore running routes and access meetings. For a full list of available product features, please see Solutions on our main site.

HOTEL BENEFITS

Increase Revenue Customize products and pricing with room upgrades and room service. You can also build offers and food & drink specials to help drive guests to your restaurant and bar.

Boost Net Promoter Scores Runtriz guest features such as mobile check-in and open requests have proven to boost properties' Net Promoter Scores by over 10 points.

Improve Guest Experience Enhance your guests's overall stay with bookable local attractions powered by TripAdvisor or curate your own recommendations.

Main Runtriz Portal Features

Content Management
The Content Management System (CMS) is where you can edit all app content, such as text, images, maps and more.
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Request Management
The Request Management System (RMS) allows you to directly respond to and fulfill guest requests.
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Staff Management
The Staff Management System allows you to manage users and associated groups such as teams and departments.
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Analytics
Use the Analytics dashboard to track and analyze data on app usage and guest behavior, such as top app sources.
Learn More
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